COVID-19 Updates & Resources

Town Hall


  • The Town of NWV is constantly and carefully monitoring the situation with COVID-19. Information is provided by provincial and federal departments / agencies.
  • COVID-19 is an illness caused by a coronavirus. Human coronaviruses are common and are typically associated with mild illnesses, similar to the common cold.
  • The Town is committed to the health and safety of our employees while ensuring we continue to provide core services to our residents. All Town Facilities are closed and we are operating with reduced staff to deal with urgent items only. The main Town phone line 536-2010 or email  and appropriate staff will be available to respond to all inquiries.
  • The situation on COVID-19 is continually evolving and the Town is constantly reviewing information as it becomes available. The Town is also liaising with neighbouring municipalities and provincial and federal government departments / agencies to ensure coordinated approaches and responses to the COVID-19 situation.


Town Operations




In light of the COVID-19 pandemic, the Town of NWV is taking measures to support public health advice to proactively help prevent the spread of the virus.
Town operations are focused on providing core services to residents. This is to protect the health and safety of Town employees to enable them to deliver required services.

  • All Town facilities, including the Town Hall, are closed to the public;
  • The Town is maintaining core services of water testing, snow / ice control, and garbage collection (please refer to CNWM website for schedule details WWW.CNWM.COM )
  • All Town playgrounds are closed; trails remain open but users are asked to practice social distancing with other users;
  • All Town recreational programming and rentals are suspended including all programs, all birthday party and other such rentals, and all rentals for all users groups.


Payment Options / COVID -19 Interest Relief Program


While the Town Hall is closed at this time, there are several ways you can pay property tax;

  • Online Banking: Payments are accepted via Scotiabank Online Banking/TeleScotia by adding the Town of NWV (NEW) as a payee on the bank website and quoting the account number which is found on the front of the municipal tax bill (Ex: ABCDE001).
  • Mail – Cheque or Money Order to Town of New Wes Valley – P.O Box 64, Badger’s Quay, NL A0G1B0
  • Credit Card (Visa, Master Card – By Calling Town Hall @ 709-536-2010.
  • Local Bank Of Nova Scotia – by adding the Town of NWV (NEW) as a payee on the bank website and quoting the account number which is found on the front of the municipal tax bill (Ex: ABCDE001). Visit a Scotiabank Branch near you.









  • The Town is providing inspections and permits on case-by-case basis. We must ensure we are keeping our staff health and safe and that we are supporting social distancing practices.
  • Please email requests to and include address, type of inspection and a daytime telephone number for someone who is responsible for the site. Staff will contact you, review safety protocols and schedule a time for the inspection.
Business Community

Essential Links for Federal Business Relief Programs

Here is the list of essential links to the Government of Canada’s programs to help those facing hardship as a result of the COVID-19 outbreak that you can share with your members or post to your website.

Also of interest, Bank of Canada Actions to support the economy and financial system.


Health Information Sources



Social Distancing
  • (Information from the Government of Newfoundland and Labrador)
  • Social distancing means limiting your physical contact with other people in order to stop, slow down or contain the spread of COVID-19. Everyone has a part to play in reducing the spread of COVID-19.
  • Generally, all individuals are advised to avoid crowds and maintain a 2 arm’s length distance from other people.
  • Activities to avoid:
  • group gatherings (e.g. birthday parties, weddings, funerals, etc.)
  • having visitors in your home
  • sleepovers, playdates and other social interactions with friends
  • public spaces (e.g. malls)
  • crowded stores
Activities to support Social Distancing
  • While we are all doing our part to help contain the spread of COVID-19, this situation is challenging for all of us.
  • As long as you are symptom-free, health officials advise it is safe to go public spaces to get essential supplies such as groceries for,example, however make sure that you are maintaining a 2 arm length distance from other people.
  • Here are some suggestions from provincial public health officials on activities we can still enjoy at this time:
  • get outdoors (weather permitting): take a walk, ride your bike, snowshoeing; play outside; yard work, and sit on your deck
  • family game night
  • cook, including teaching children how to cook
  • listen to or play music
  • read a book
  • spring cleaning
  • watch your favourite shows or movies
  • video chat (Skype, Facetime)
  • connect with friends on social media
Guidance for Campgrounds

An update will be provided at a later date regarding the 2021 Camping Season at South West Pond Park.




Seniors and Vulnerable Groups




  • Government of Newfoundland and Labrador – during the COVID-19 public health emergency, please call 1-833-552-2368 to contact the provincial Department of Children, Seniors and Social Development.
  • Government of Canada
    • Providing a one-time special payment through the Goods and Services Tax (GST) credit by early May. This will double the maximum annual GST credit payment amounts for the 2019-20 benefit year.
    • Reducing the required minimum withdrawals from a Registered Retirement Income Fund (RRIF) by 25% for 2020. This will provide flexibility to seniors and help preserve RRIF assets during a volatile market.
    • Extending the deadline to file your income taxes to June 1 and allowing any new balances due, or installments, to be deferred until after August 31, 2020 without incurring interest or penalties.
    • Supporting seniors and vulnerable groups-while we cannot visit seniors and vulnerable residents at this time, there are ways we can offer support time:
      • Phone calls
      • Video conferencing (Skype, Facetime)
      • Send a card or letter (Canada Post is committed to providing service but there may be delays)
      • Window visits – go to the person’s place of residence and visit through the window. Seeing a loved one in-person, even through a window, can provide comfort. Practice social distancing at all times
      • Grocery and essential supplies – offer to deliver groceries and essential supplies These should be dropped to the door and practice social distancing at all times.
Mental Health Support
  • The COVID-19 is situation is a stressful and uncertain time for all of us. While we must practice social distancing, there are supports available to help you at this time.
  • Mental Health Crisis Line – 1-888-737-4668 –  Bridge the Gapp (Government of Newfoundland and Labrador)
  • Canadian Red Cross – 1-800-863-6582, for anyone having issues or concerns regarding self-isolation, available 8:00am to 8:00pm daily.
  • Provincial Warm Line – 1-855-753-2560,  9 am to 12 am daily. speak with a trained mental health peer supporter.
  • Kids Help Phone – A 24/7 national support service offering professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French. Call a counsellor: 1-800-668-6868
  • SeniorsNL –  1-800-563-5599